Privacy Policy

Westex Roofing LLC · Effective Date: August 27, 2026

Westex Roofing LLC ("Westex Roofing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our estimate and feedback forms, and our text messaging (SMS) program.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information — your name, phone number, email address, and property address when you request an estimate, schedule service, or contact us.
• Project information — details you share about your roof, your home or business, and the work you need.
• Feedback — responses you provide through our review and feedback forms after a completed job.

We do not knowingly collect information from anyone under 18. Our services are directed to homeowners and businesses.

2. How We Use Your Information

We use your information to:

• Respond to your estimate requests and questions;
• Schedule, perform, and follow up on roofing work;
• Send service-related communications, including appointment confirmations, job updates, and post-job review requests (see Section 4, SMS/Text Messaging);
• Improve our services and customer experience;
• Comply with legal obligations.

3. How We Share Information

Text messaging originator opt-in data and consent are not shared with any third parties, excluding the service providers who operate our messaging platform solely on our behalf and solely to deliver the messages you have consented to receive.

We may share limited information only in these circumstances:

• Service providers — vendors that operate our website, customer management, and messaging systems on our behalf, bound to use your information only to provide those services to us;
• Legal requirements — when required by law, court order, or governmental authority;
• Business protection — to protect the rights, safety, or property of Westex Roofing, our customers, or others.

4. SMS / Text Messaging Program

When you provide your mobile phone number and consent to receive text messages from Westex Roofing — for example, when requesting an estimate or agreeing to a post-job follow-up — you agree to receive service-related text messages from us, which may include appointment reminders, job status updates, and requests for feedback or reviews.

• Consent is not a condition of purchase. You can use our services without opting in to text messages.
• Message frequency varies based on your project and interactions with us.
• Message and data rates may apply according to your mobile carrier plan.
• Opt out at any time by replying STOP to any message. You will receive a confirmation, and no further messages will be sent.
• Get help by replying HELP to any message, calling us at (817) 888-8633, or emailing rory@westexroofing.com.

For full program terms, see our Terms & Conditions.

5. Data Security & Retention

We use commercially reasonable safeguards to protect your information and retain it only as long as needed for the purposes described above, or as required by law. No method of transmission or storage is 100% secure, but we work to protect your information appropriately.

6. Your Choices

• Reply STOP to any text message to stop receiving texts.
• Email or call us to request access to, correction of, or deletion of your personal information.
• Unsubscribe links are included in any marketing emails we send.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted at this page with its effective date.

8. Contact Us

Westex Roofing LLC
201 Main Street, Suite 600
Fort Worth, TX 76102
Phone: (817) 888-8633
Email: rory@westexroofing.com